General Prime phone number

If you are a member or want to see if you are eligible:
Call toll-free: 877-238-6240, Monday – Friday, 8 a.m. – 8 p.m. EST. TTY: 711

If you are a fitness center:
General inquiries, please call:
Toll-free: 866-584-7389, Monday – Friday, 8 a.m. – 8 p.m. EST.

Media Inquiries

Healthways Fitness Program Media Relations
E-mail: fitnessprograms@tivityhealth.com