Frequently Asked Questions
What is Prime?
Prime is an innovative approach to managing the personal health and well-being of health plan and employer group members. Prime provides members with incentives to become more physically active, including fitness center access and rewards for participation and achievement.
What’s included?
• Access to fitness equipment
• pools, tennis courts and walking tracks**
• 10,000+ fitness and community locations nationwide (you can enroll at multiple locations)
Which locations can I use?
There are more than 10,000 Prime locations across the nation. You can enroll and participate at multiple locations at any time! Click here to find locations near you.
What if I already have a fitness membership?
If your current membership is at a Prime location and you’re eligible for Prime through your sponsoring organization, speak to the staff at the front desk to see if your membership can be frozen.
How do I get started?
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- Click here to find a location near you.
- Take your Prime card or 16-digit member ID to any location. Tell the front desk staff you want to enroll and ask for a tour.
Should I see a doctor before I enroll?
If you’re new to fitness, recovering from an injury or want to know which exercises are right for you, talk to your doctor.
What should I wear?
Comfortable clothing and well-fitting, athletic shoes. Light, cotton materials that are loose-fitting tend to be more comfortable for workouts.
Are locations accessible to people with disabilities?
Most locations are wheelchair accessible, but we cannot guarantee full accessibility. Call the participating location you’re interested in prior to your first visit.
Website help
If you need website troubleshooting help, contact us at 877-238-6240, Monday – Friday, 8 a.m. – 8 p.m. EST. TTY: 711.
*We partner with health plans and retirement groups to check your eligibility. Your information is safe with us in accordance to our privacy policy.
**Amenities vary by location.